Do I need an appointment or do you accept walk-ins?

We do accept walk in nail trims, however for full grooming and bath appointments we do advise calling first. Since we do have other services such as daycare and boarding, dogs that already have appointments are already in the facility and grooming can become overbooked quite quickly. We advise that you call at least 2 days in advance to schedule your appointment. Please note that we still require all our paperwork to be filled out as well as up to date vaccines.

How long does the grooming take?

The typical groom can take up to 2 to 3 hours for small to medium sized dogs or 3-4 hours for larger breeds with heavier under coats, and for pet’s receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home to you in a timely manner. For those that would like their dog to play first and then get groomed later in the day, we can surely make this possible. There is a $20 day-board fee for all dogs not picked up within the one hour grace period after the groom is done.

What is your cancellation policy?
If you must cancel an appointment, please try to give us at least 24 hours notice. In some cases pets arriving more than 30 minutes late may need to be rescheduled. No Shows will be noted. After 2 “No Shows” you will be required to pay for your grooming appointment in full prior to your next appointment.

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