Frequently Asked Questions @ The Pampered Pet Hotel & Grooming Spa

Are there specific Hotel & Kennel Boarding drop-off & pick-up times?

BOARDING CHECK IN TIMES
MONDAY-FRIDAY 8AM- 5:45PM
SATURDAY 9:00AM – 4:45PM
SUNDAY 9:00AM – 2:30PM

These hours above are current. As the waive of COVID recedes and business returns we will return to full time hours. As always, please, call with inquiries for accommodations.

Early check-ins and late check-outs may be possible if properly scheduled.

What paperwork requirements are there for Hotel stays?

 Your pup must be current on all vaccines, Distemper, Rabies & Bordetella. Please keep in mind Rabies and Distemper must be administered at least 24 hours  prior to visiting the facility. The Bordatella vaccination has a 10 day hold via injection and 3 day hold when administered oral/nasal. We will not be able to board your pup if they are recently vaccinated.

What should I bring with my dog?

Bring their food. We provide bed, blankets and bowls are provided for the comfort of your pet. We have “house food” available for additional $5.00 per meal charge.

 Will anyone be there overnight?

Yes, we have overnight staff that looks after the dogs.

Can I take a tour of the facility?

Due to COVID guidelines, tours must be scheduled in advance. Please call or email to inquire.

 We do try to accommodate our clients by showing them as much as we can however; a full tour is never a guarantee. Please understand that tours can be disruptive and stressful on the dogs in our care. Our top priority is taking care of our guests through adequate supervision, timely feeding/meds, and maintaining a sanitary facility. You are more than welcome to come in and we will do our best to show you some of our facility.

How long is a half vs. a full day of daycare and what are your fees?

A full day of daycare is 5 hours or more, which is $35/ day. A half-day is anything less than 5 hours and $25/ day.

 Does my dog need a flea & tick preventative?

We do not require a topical flea & tick preventative but it is recommended because your dogs will be interacting with other dogs. If fleas & ticks are encountered on your pet, we will give your pet a flea & tick bath to prevent infestation; at the owners expense.

Will my dog get sick by being around so many other dogs?

We try to stay on top of any possible illness and take necessary precautions. However, just like with kids at school or daycare, viruses may be passed between dogs. If your dog comes down with anything contagious, he/she must stay home until your vet says it’s okay to return.

Will my dog get hurt at while socializing in Day Camp?

The safety of the dogs is always our first priority. We make every attempt to weed out aggressive behavior. We closely monitor dogs and keep play on a fun, friendly basis so that it doesn’t become too wild or confrontational. However, dogs use their mouths & paws to play; therefore, little scratches & nicks are not uncommon. If anything serious should happen, we will transport the dog to a nearby veterinarian if needed and notify you immediately. 

Do you have any breed restrictions at your facility?

Yes we do and the main reason is because not every dog is a daycare dog. Daycare is a very stimulating environment and certain breeds such as the ones on our restricted lost do well in less stimulating environments. When certain breeds get over stimulated such as the ones on our list it becomes more of a challenge to keep them calm and the pack safe. Although all dogs have the ability to be aggressive, certain breeds such as the ones on our list have a tendency to due more damage when they do attack. Another reason we have breed restrictions is simply due to insurance cost to cover certain breeds.

*Restricted breeds: American Pit Bull Terriers, Miniature Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, Bull Terriers, Wolf Dogs, Dogo Argentinos, Presa Canarios, Cane Corsos, Chow Chows or mixed breeds that have the appearance or characteristics of one of these breeds). For the safety of all animals and associates, and at the discretion of Pampered Pet Hotel and Spa some pets may not be permitted.

Webcams?

Webcams are a free, addition service. On occasion, due to bandwidth and circumstances beyond our control, minor interruptions may occur to this service. Compensation for these interruptions is not available.

How long does the grooming take?

The typical groom can take up to 2 to 3 hours for small to medium sized dogs or 3-4 hours for larger breeds with heavier under coats, and for pet’s receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home to you in a timely manner. For those that would like their dog to play first and then get groomed later in the day, we can surely make this possible. There is a $20 day-board fee for all dogs not picked up within the one hour grace period after the groom is done.

What is your Grooming Salon & Spa cancellation policy?

If you must cancel an appointment, please try to give us at least 24 hours notice. In some cases pets arriving more than 30 minutes late may need to be rescheduled. No Shows will be noted. After 2 “No Shows” you will be required to pay for your grooming appointment in full prior to your next appointment.

What kind of training do we offer?

The Pampered Pet Hotel & Spa works with My Best Friend Obedience. Trainers are dedicated to helping you have the dog you want. We work with all types of dogs and issues, from puppy skills and training basics, to advanced obedience and tricks, as well as behavior modification for dogs with issues such as fear, aggression, separation anxiety, and other problem behaviors.