Frequently Asked Questions @ The Pampered Pet Hotel & Grooming Spa
Everything you need to know before your dog's first visit to The Pampered Pet in Woodland Hills — boarding, daycare, and grooming questions all in one place. Don't see your question? Call us at (818) 340-BARK (2275) or contact us here.
Dog Hotel & Boarding Questions
Are there specific boarding drop-off and pick-up times?
Boarding check-in hours:
Monday–Friday 8:00am–4:30pm ·
Saturday 9:00am–2:00pm
Sunday closed.
Early check-ins and late check-outs may be possible if properly scheduled — email or call with inquiries.
Please be advised: all new hotel clients must complete a Boarding Evaluation in advance of their planned stay. The evaluation lets our staff get familiar with your pet and their care needs, lets us communicate with you in person, and helps us anticipate any behavior or medical accommodations.
We do not accept first-time clients for same-day boarding — we require a minimum of 24 hours notice with current vaccination records submitted. Returning clients we can absolutely accommodate on short notice, since we already have your records and know your pup.
What paperwork and vaccines are required for a hotel stay?
Your pup must be current on all of the following, on file at check-in:
- Distemper
- Rabies
- Bordetella
- Boarding Evaluation
Rabies and Distemper must be administered at least 24 hours before visiting the facility. Bordetella has a 10-day hold when injected, or a 3-day hold when administered orally or nasally — we will not be able to board your pup if they were vaccinated more recently than that. Email us a photo of your records or have your vet send them ahead of your boarding stay.
What should I bring with my dog?
Bring their food — individually bagged per meal — and pack extra just in case. We provide beds, blankets, and bowls for your pet's comfort. House food (Fresh Pet brand) is available for an additional charge per bag/roll in case of emergency.
Will anyone be there in the evening hours?
Yes — we have staff that look after the dogs.
Can I take a tour of the facility?
Please call or email to inquire. We do our best to show clients as much as we can; however, a full tour is never a guarantee. Our top priority is caring for the dogs in our facility through adequate supervision, timely feeding and medications, and maintaining a sanitary environment. You're welcome to come in, and we'll show you what we can.
Doggie Daycare Questions
How long is a half day vs. a full day of daycare, and what are the fees?
A half day is any visit under 5 hours ($32). A full day is anything over that, up to 11 hours ($42). Bulk daycare packages discount the daily price — see our doggie daycare page for package pricing and the free first-visit evaluation.
Does my dog need a flea & tick preventative?
We don't require a topical flea and tick preventative, but we recommend one since your dog will be interacting with other dogs. If fleas or ticks are found on your pet, we'll give them a flea and tick bath at the owner's expense to prevent infestation.
Will my dog get sick from being around so many other dogs?
We stay on top of any possible illness and take the necessary precautions. However — just like kids at school — viruses can pass between dogs. If your dog comes down with anything contagious, they must stay home until your vet says it's okay to return.
Will my dog get hurt while socializing in Day Camp?
The safety of the dogs is always our first priority. We make every attempt to screen out aggressive behavior, closely monitor all play, and keep it fun and friendly so it doesn't become too wild or confrontational. That said, dogs play with their mouths and paws, so little scratches and nicks are not uncommon. If anything serious should happen, we'll transport the dog to a nearby veterinarian if needed and notify you immediately.
Do you have any breed restrictions?
Yes, for daycare and boarding. Not every dog is a daycare or boarding dog for our style of care — daycare is a very stimulating environment, and certain breeds do best in less stimulating settings. When these breeds become overstimulated, keeping them calm and the pack safe becomes a challenge, and although all dogs can show aggression, certain breeds can do more damage when they do. Insurance costs for certain breeds are also a factor.
Restricted breeds: male American Pit Bull Terriers, Miniature Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, Bull Terriers, Wolf Dogs, Dogo Argentinos, Presa Canarios, Cane Corsos, Chow Chows, Rottweilers, or mixed breeds with the appearance or characteristics of these breeds. For the safety of all animals and associates, some pets may not be permitted at the discretion of The Pampered Pet Hotel and Spa.
Do you have webcams?
Yes — webcams are a free additional service, streaming live from our daycare play areas, with 24/7 camera access in our Private and Presidential boarding suites. On occasion, due to bandwidth and circumstances beyond our control, minor interruptions may occur; compensation for interruptions is not available. To keep the service running smoothly for everyone, please close the tab when you're done viewing.
Grooming Questions
How long does grooming take?
A typical groom takes 2.5–3.5 hours for small to medium dogs, or 3.5–4.5 hours for larger breeds with heavier undercoats and for pets receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home in a timely manner. If you'd like your dog to play first and get groomed later in the day, we can arrange that. Dogs left more than 3 hours after their appointment is complete will be walked and given a room to relax in, and the standard $25 day-boarding fee may apply.
What is your grooming cancellation policy?
If you must cancel a grooming appointment, please give us at least 48 hours notice. All grooming appointments require a $25 deposit, which is credited toward your dog's service. No-shows and cancellations outside the policy forfeit the deposit.